RETURN & REFUND POLICY

Last Updated: June 24, 2026

At DEXER, customer satisfaction is our priority. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns within 3 days of receiving your order.

To qualify for a return:

  • The item must be unused and unworn.
  • The item must be in its original packaging.
  • The item must be in the same condition as received.
  • Proof of purchase or order number must be provided.

Returns that do not meet these requirements may be refused.

Refunds

After receiving and inspecting the returned item, we will notify you regarding the status of your refund.

If approved:

  • A 20% restocking fee will be deducted from the refund amount.
  • Original shipping costs are non-refundable.
  • Refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for all return shipping costs.

DEXER is not responsible for returned packages lost during transit. We recommend using a trackable shipping service.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please include:

  • Order number
  • Photos of the product
  • Description of the issue

We will review the case and provide an appropriate solution.

Eligible Products

All products sold by DEXER are eligible for return under the conditions outlined in this policy.

Non-Returnable Conditions

Returns may be denied if:

  • The product has been used or worn.
  • The product is not in its original condition.
  • The return request is submitted after the return period.
  • The product is returned without original packaging.

How To Request A Return

To request a return, please contact us with:

  • Full Name
  • Order Number
  • Reason for Return

Email: dexerhelpcenter@gmail.com

Our support team will provide further instructions after reviewing your request.

Contact Information

DEXER
Email: dexerhelpcenter@gmail.com
Country: Morocco

© 2026 DEXER. All Rights Reserved.